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Service Profile
"VALUE ADDED SERVICES"
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Caltop is a non-profit shippers association, operating solely for the benefit of the members to provide all types of logistical services. Our operational flexibility combined with our "single source concept" offers many advantages in shipper cost reductions. We have traditionally provided personalized, customized quality service with savings since our inception.
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EDI--Electronic Data Interchange
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We are currently using transaction sets TDCC 210, 214 and 204.
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Our current claims ratio is 0.3% of Sales.
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Our release valuation is $2.15 per pound. If you require additional coverage please contact our office.
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SERVICE PERFORMANCE STANDARDS
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Our current average is 98%. We publish and distribute Quality and Service Performance Audits to our Members monthly.
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All appointment deliveries are pre-appointed while in transit to reduce delivery time and delays to your customer.
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Shipping documents are electronically scanned for permanent storage.
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Caltop Operations
Caltop operates two facilities: Montebello, California and Sparks Nevada servicing the 11 Western Regional states. We accomplish daily pool consolidations from both locations to ensure 98% On Time service to all points.
Our Location in Montebello is Caltop's main headquarters for which all Dispatch, Customer Service, Billing, Rating and Accounting services are handled. In addition we have a 24 hour/ 6 day a week schedule with full security. We handle local pickup and delivery services and operate as the central point for all pool distribution and warehousing operations.
Our Sparks, Nevada location handles consolidations and local deliveries performed by our contract drivers. Line hauls are accomplished via contract truckload carriers to hub locations in Montebello, California and San Leandro, California for delivery or transfer to strategic distribution points. Currently, member volumes dictate the servicing of Southern California, Arizona, Southern Nevada and the intermountain states from Montebello while Northern California and the Pacific Northwest are handled from San Leandro.
As shipments depart from our various locations, shipment information is transmitted to the delivering terminals via EDI to pre-notify our agents enabling them to make pre-appointments.
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